Last updated: January 2026
Request a service date and we'll hold it for seven days while you arrange drop-off. No charge during the hold period.
Your repair is confirmed once the deposit reaches us. The balance is due thirty days before the estimated completion date, or immediately if you book within that window.
Reschedule once, free, up to twenty-one days before the completion date, to any available slot in the same season. A second reschedule depends on us filling your first slot.
A complex restoration needs minimum parts availability or specialist time. If we cannot proceed we tell you twenty-one days ahead and you choose: another date, another repair, or everything back.
Insurance covering valuable timepieces is a condition of service. Tell us anything about the watch or clock's history or damage — it changes how we plan the work, never whether we'll accept it.
Full diagnosis, labour, standard replacement gears and springs, and every service step listed for your piece. Shipping to us, special parts like gold coins bezels, and insurance are not.